FAQ's

What currency are the prices do I see in the site?
All prices are in CAD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days for your order to be processed. The average shipping time is up to 10 days.
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Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at jbjakebianco9@gmail.com.

Can I get a refund on my order?
Unfortunately, orders cannot be refunded once they have been shipped. As they are a consumable product, we cannot guarantee that they were not tampered with once received.
If your order arrives damaged or defective, please contact us at [Contact email] and we’ll be happy to assist you with a replacement or solution.

Are nicotine pouches legal in Canada?

Yes, nicotine pouches are legal in Canada for adults aged 19 and over (18 in some provinces and territories). Please check with your local laws and regulations regarding the use of nicotine pouches.

How do I select the correct nicotine pouch concentration?

While most of this is down to personal preference, for anybody new to nicotine pouches we recommend a lower concentration to start. Higher concentrations are often for experienced users, and can result in a head rush.

Can nicotine pouches help me quit smoking?

Most consumer nicotine pouches are designed as an alternative to smoking or vaping for adult nicotine users. If you are looking to quit, we recommend consulting a healthcare provider and using products that Health Canada recommends for specifically this purpose.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please contact us with the details.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at [Contact Email Here]. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is time is up to 10 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to [Contact email] and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.